Wise replied June 2025

Hello there, Ahmet. Deactivating accounts isn't something we take lightly. It's often a result of a conflict with our Customer Agreement, or due to a discrepancy with a financial law. We can't always share the exact reason for the deactivation, due to how we're regulated. However, you can find some possible reasons here: https://wi.se/accountdeactivation. For more help, please contact us at http://wi.se/help, by clicking "Trouble logging in?", select an issue, click "I still need help", then "Contact us” . We are happy to assist you. - Wise

Wise replied June 2025

Hello there, Raul. We aren't a bank, but we're a regulated financial institution. We follow a strict series of rules in every country we operate it, so stealing is definitely not what we're doing here. We believe our customers deserve the best, so we’re sorry to hear that our support fell short of your expectations. We’re big on feedback, and anything you have to share is important to us. Deactivating accounts isn't something we take lightly. It's often a result of a conflict with our Customer Agreement, or due to a discrepancy with a financial law. We can't always share the exact reason for the deactivation, due to how we're regulated. However, you can find some possible reasons here: https://wi.se/accountdeactivation You can rest assured that your money is safe. We follow a strict set of rules set out by regulatory agencies in every country we operate in – like the FCA in the UK. These agencies protect you and the market we operate in. Our regulators also monitor us to make sure that what we say and do is in line with their standards. When we close an account with money in it, we have to complete due diligence checks. Once they’re completed, we’ll get in touch about refunding your money. In the meantime, if you have any questions or concerns, please contact us at https://wi.se/help by clicking "Trouble logging in?", select an issue, click "I still need help",  and then "Contact us". - Wise

Wise replied June 2025

Hello there, Murat. We know that having your account closed is frustrating, but we never do so without a reason. Account closure is usually a result of a conflict with our Terms of Use. We believe our customers deserve the best, so we’re sorry to hear that our support fell short of your expectations. We’re big on feedback, and anything you have to share is important to us. For more help, please contact us at http://wi.se/help, by clicking "Trouble logging in?", select an issue, click "I still need help", and then "Contact us”. - Wise

Wise replied June 2025

Hello there, Jan. We believe our customers deserve the best, so we’re sorry to hear that our support fell short of your expectations. When you open a bank account, you usually need to provide documents to verify details about yourself. Wise is no different. Verification is key to keeping our customers’ money safe. When there’s a delay, we need a little more time to verify the information you have shared. We’ll update you as soon as everything’s done on our side. For most customers, there's no separate activation step for your Wise card — you just need to make your first payment using Chip and PIN. For more help, please contact us at http://wi.se/help, by clicking "Trouble logging in?", select an issue, click "I still need help", and then "Contact us”. - Wise

Wise replied June 2025

Hello there, Timur. Deactivating accounts isn't something we take lightly. It's often a result of a conflict with our Customer Agreement, or due to a discrepancy with a financial law. We can't always share the exact reason for the deactivation, due to how we're regulated. However, you can find some possible reasons here: https://wi.se/accountdeactivation. You can rest assured that your money is safe. We follow a strict set of rules set out by regulatory agencies in every country we operate in – like the FCA in the UK. These agencies protect you and the market we operate in. Our regulators also monitor us to make sure that what we say and do is in line with their standards. When we close an account with money in it, we have to complete due diligence checks. Once they’re completed, we’ll get in touch about refunding your money.  We don't disclose information about businesses, every customer can contact us and we assist. For more help, please contact us at http://wi.se/help, by clicking "Trouble logging in?", select an issue, click "I still need help", and then "Contact us”. - Wise