Allan Henderson Edmond Jr
April 2025
April 2025
Becarful they might be scammers, I signed up for an account with Genome. As I was going through the verification process, I submitted a USA government issued Drivers License and it got rejected, this was the email Genome sent me. Your account didn’t pass the verification because you have used the wrong type of document. Please, go back to your dashboard, proceed to verification and add the correct type of document. So I uploaded my passport and Genome shut down my account and got this email. We are closing your wallet according to our T&C Dear client, Please be informed that under our Terms and Conditions (Clauses 12 and 20), and our internal Risk and AML Policies, we are closing your individual Genome wallet 105XXXXXXX with immediate effect. You can read more about our Terms and Conditions here: https://genome.eu/terms If you disagree with our decision, you may first file a complaint with Genome. If you are not satisfied with our response, you have the right to escalate your claim through the Bank of Lithuania's electronic consumer dispute resolution system and/or directly with the Bank of Lithuania. Best regards, Genome team My question is why do you need to see two offical ID documents to just close the account? Seems very odd becareful with this company. They maybe scammers.